ORDERING

Where to shop LVE LUXURIES®

LVE products are only sold exclusively on our website.

What are the accepted payment methods?

Payments are accepted via credit card, debit card, PayPal or Apple Pay with a valid United States billing and shipping address. Accepted credit cards are Visa, American Express, and Mastercard. When placing an order, your billing address must correspond to the address of your credit card, or we may not be able to process your order.

How do pre-orders work?

Pre-ordering reserves the latest items from upcoming collections before they are available on hand to ship. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship.

You will be updated throughout the process and notified via email when your order is ready to ship.

Can I cancel my order?

While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Duties and Taxes

Every customer is financially responsible for any duties and/or taxes incurred. For international orders in question, we suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. These regulations are subject to change at any time by the courier.

SHIPPING & RETURN

What is the Shipping Policy?

1. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
2. Please allow 1 - 3 business days from the time your order is placed for processing and verification.
3. Once your order is fulfilled, you will then receive an email notification with your tracking information.

*Shipping fees are non-refundable in the case of return to sender packages.

Order Processing

 

Orders placed Monday-Thursday after 5PM EST will be processed the next business day. Orders placed after 5PM EST Friday-Sunday will be processed the next business day starting on Monday.

*For any national weather delays or holidays— please allow 1 additional business day for processing.

Return + Exchange Policy

Returns

Returns, refunds and/or cancellations are currently not allowed for online purchases.

If you would like to replace an item, you can reach out to our support team and request an exchange— please read further details below.

Exchange Policy

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Care team by emailing lveluxuries@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of LVE LUXURIES Apparel. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong item(s). (Store Error)

We currently do not accept exchanges for international orders.

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

When will I receive my tracking information?

You will receive tracking information via email after your order has been processed and fulfilled by our fulfillment team. Please allow 1-3 business days for processing.

If you believe your order has been shipped and did not receive a confirmation or tracking email, please reach out to our Customer Care team email: lveluxuries@gmail.com

Can I change my shipping address?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

How do I request an exchange?

Simply contact our Customer Care team by emailing lveluxuries@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

Can I get a refund?

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at lveluxuries@gmail.com.

Lost/Stolen Packages

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Care for assistance.

Please note, LVELUXURIES is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Care to investigate.

SIZING

What size should I buy?

Check out our size guide for more sizing information.

Can I exchange for a different size?

You may request an exchange by emailing Customer Care at lveluxuries@gmail.com